V Insurance

Call +61 (2) 8599 8660 or 1300 945 547

How to Make a Claim

PERSONAL ACCIDENT

If you are a member of AusTriathlon and you have suffered an injury whilst participating in an official AusTriathlon activity (including training, racing, competing or other sanctioned activities) please follow the below steps to lodge a Personal Accident claim.

Please refer to the Policy Wording for policy terms, conditions and exclusions

Step 1:
Download a AusTriathlon Personal Accident Claim Form:

Step 2:
Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3:
Please return your Personal Accident claim form and supporting documentation to Corporate Services Network (CSN) via email, post or fax:

Corporate Services Network
GPO Box 4276
Sydney NSW 2001
Phone: +61 2 8256 1770
Fax: +61 2 8256 1775
Email: [email protected]

Step 4:
Corporate Services Network will confirm receipt of your claim form and advise whether they require further information.

For assistance with your Personal Accident Claim Form please contact V-Insurance Group Phone: +61 8599 8660.

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare. Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wordingItems covered by Medicare; not claimable through the Personal Accident Policy
AmbulanceDoctor
PhysiotherapistPublic Hospitals
DentalSurgeon & Surgeon’s Assistant
Private Hospital AccommodationX-Rays
ChiropractorAnaesthetist
MRI Scans*MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund for any expenses to which the National Health Act (Cth) 1953 applies.

TRAVEL INSURANCE

If you need emergency assistance while travelling, please refer to the emergency contact details detailed on the Travel Summary of Cover Brochure and policy wording provided when upgrading membership to include travel insurance or on the ‘Document Downloads’ section of our website at https://vinsurancegroup.com/triathlon/document-downloads/

The emergency contact can arrange and approve medical treatment and pay medical providers directly.

Please call V-Insurance Group 24 hours a day on +61 2 8599 8660 for any assistance.

If you need to lodge a Travel insurance claim for reimbursement, please email [email protected] for the appropriate claim form that will need to be completed.

PUBLIC LIABILITY

If you are an AusTriathlon Member, Affiliated Club or Approved Event Manager, please complete this Incident Report Form if;

  • Someone is holding you responsible for damaging their property or caused injury.
  • An incident has occurred and you have damaged someone’s property or caused injury.

If the above occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on +61 8599 8660.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for AusTriathlon

V-Insurance Group Pty Ltd
Level 25, Angel Place,123 Pitt Street Sydney NSW 2000
Phone: +61 8599 8660
Fax: +61 8599 8661
Email: [email protected]

PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY , ASSOCIATION LIABILITY & CYBER LIABILITY

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on +61 8599 8660 .

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group;

V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: +61 8599 8660
Fax: +61 8599 8661
Email: [email protected]