How to Make a Claim

PERSONAL ACCIDENT

If you are a member of Squash Australia, including all affiliated States/Territories and their associations, member clubs and centre and you have suffered an injury whilst participating in an official Squash Australia activity (including official events, all playing training and trialling, meetings, fundraising activities and travel to and from these activities) please follow the below steps to lodge a Personal Accident claim.

STEP 1 Download a Squash Australia claim form.

Personal Accident Claim Form

STEP 2 Complete each section of the claim form. The declaration by your Club/Centre must be completed by a nominated official. Incomplete claim forms may cause a delay in processing your claim.

STEP 3 Please return your Personal Accident claim form and supporting documentation via email, post to the Personal Accident claims handler, DWF Claims Management who will process your claim on behalf of Allied World:

DWF Claims Management
Locked Bag 32012
Collins Street East VIC 8003
Phone: +61 2 9287 1302
Email: [email protected]

STEP 4 DWF Claims Management will confirm receipt of your claim form and advise whether they require further information.

For assistance with completing your Personal Accident Claim Form please contact V-Insurance Group.
Phone +61 (2) 8599 8660 or 1300 172 321
Email [email protected]

If you have already lodged your claim and require an update, please contact Proclaim directly:
Phone: +61 2 9287 1302
Email: [email protected]

Important Information
The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare. Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording	Items covered by Medicare; NOT claimable through the Personal Accident Policy
Ambulance	Doctor
Physiotherapist	Public Hosptials
Dental	Surgeon & Surgeon’s Assistant
Private Hosptial Accomodation	X-Rays
Chiroprator	Anaesthetist
MRI Scans*	MRI Scans*

*MRI Scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.

Public Liability, Products Liability, Professional Indemnity and Association Liability

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on +61 (2) 8599 8660 or 1300 172 321. Do not admit liability under any circumstances.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Squash Australia.

Cyber
As soon as you become aware of a potential Cyber Liability claim or a breach of Privacy, please notify V-Insurance Group as soon as possible. Please call +61 (2) 8599 8660 or 1300 172 321 or email [email protected]

If you are not part of a team please use the contact information provided to you by your Squash Club/Centre.

V-Insurance Group Pty Ltd
Level 17, Angel Place 123 Pitt Street Sydney NSW 2000
Phone +61 (2) 8599 8660 or 1300 172 321
Email [email protected]

TRAVEL INSURANCE

In the event that you need to make a claim, notify the team manager of the loss immediately (if appropriate) and request that the loss is reported to the organisers (if appropriate).

Members not participating in a team should contact Fullerton Emergency Assistance on +61 2 9299 5390 directly, reverse charge calls will be accepted. All incidents of theft or disappearance of property must be reported to the local police with 24 hours.

Make a note of the circumstances at the time, and list all items that are missing, this will help you when you fill in the claim form. Notify Squash Australia and/or V-Insurance Group as soon as possible and claim form will be sent out which must be completed.

24/7 WORLDWIDE EMERGENCY ASSISTANCE
Should you require emergency assistance whilst travelling or any matter including medical matters or guarantees of payment, please call Squash Assistance, anywhere in the world, reverse charges, 24 hours a day.

	Country Code	Area Code	Number
Telephone	+61	2	9299 5390

For Travel related queries, please call:
Phone +61 2 8599 8660 (V-Insurance Group)
Email [email protected]