V Insurance

Call +61 (2) 8599 8660 or 1300 172 321

How to Make a Claim

If you are a member of a Squash Australia Club or Centre and you have suffered an injury after 30 March 2023 and whilst participating in a squash or squash related activity (including training, competing, official social event, fundraising activity or other sanctioned activity) please follow the steps below to lodge a Personal Accident claim. If your injury occurred before 30 March 2023, please call V-Insurance Group on +61 2 8599 8660 or 1300 172 321.

Please refer to the policy wording for policy terms, conditions and exclusions.

STEP 1 Download a Squash Australia claim form.

STEP 2 Complete each section of the claim form. The declaration by your Club/Centre must be completed by a nominated official. Incomplete claim forms may cause a delay in processing your claim.

STEP 3 Please return your Personal Accident claim form and supporting documentation via email, post or fax to the Personal Accident claims handler, Corporate Services Network who will process your claim on behalf of Canopius:

Corporate Services Network
GPO Box 4276
Sydney NSW 2001

Phone   (02) 8256 1770
Fax      (02) 8256 1775
Email  [email protected]

STEP 4 Corporate Services Network will confirm receipt of your claim form and advise whether they require further information.

For assistance with completing your Personal Accident Claim Form please contact V-Insurance Group.
Phone   +61 (2) 8599 8660 or 1300 172 321
Email    [email protected]

If you have already lodged your claim and require an update, please contact Corporate Services Network directly:
Phone   (02) 8256 1770
Email   [email protected]

Important Information
The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare. Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wordingItems covered by Medicare; NOT claimable through the Personal Accident Policy
PhysiotherapistPublic Hosptials
DentalSurgeon & Surgeon’s Assistant
Private Hosptial AccomodationX-Rays
MRI Scans*MRI Scans*
*MRI Scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.

Public Liability, Products Liability, Professional Indemnity and Association Liability

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on +61 (2) 8599 8660 or 1300 172 321. Do not admit liability under any circumstances.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Squash Australia.

As soon as you become aware of a potential Cyber Liability claim or a breach of Privacy, please notify V-Insurance Group as soon as possible. Please call +61 (2) 8599 8660 or 1300 172 321 or email [email protected]

If you are not part of a team please use the contact information provided to you by your Squash Club/Centre.

V-Insurance Group Pty Ltd
Level 17, Angel Place 123 Pitt Street Sydney NSW 2000
Phone   +61 (2) 8599 8660 or 1300 172 321
Fax     +61 (2) 8599 8661
Email    [email protected]