How to Make a Claim

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PERSONAL ACCIDENT

If you are a member of Pickleball Australia and you have suffered an injury whilst particpating in an official pickleball activity (including training, competing, or other sanctioned activities) please follow the below steps to lodge a Personal Accident claim.

Please refer to the Policy Wording for policy terms, conditions and exclusions.

Step 1:
Download a Pickleball Australia Personal Accident Claim Form:

Step 2: Please complete each section of the claim form. Your membership must be verified by a club or association. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3: Please return your Personal Accident insurance claim form and supporting documentation to Berkshire Hathaway Specialty Insurance via email or post:

Step 4: Berkshire Hathaway Specialty Insurance will confirm receipt of your claim form and advise whether they require further information.

For assistance with your Personal Accident insurance claim form please contact V-Insurance Group phone (02) 8599 8660 or 1300 172 321.

For existing claims enquiries please contact Berkshire Hathaway Specialty Insurance on 1 300 380 377

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording	Items covered by Medicare; not claimable through the Personal Accident Policy
Ambulance	Doctor
Physiotherapist	Public Hospitals
Dental	Surgeon & Surgeon’s Assistant
Private Hospital Accommodation	X-Rays
Chiropractor	Anaesthetist
MRI Scans*	MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund for any expenses to which the National Health Act (Cth) 1953 applies.

PUBLIC LIABILITY, PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY AND ASSOCIATION LIABILITY

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 172 321.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Pickleball Australia.

V-Insurance Group Pty Ltd
Level 17, Angel Place 123 Pitt Street Sydney NSW 2000
Phone +61 (2) 8599 8660 or 1300 172 321
Email [email protected]

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