How to Make a Claim

PERSONAL ACCIDENT

If you are a member of Pedal Power ACT and you have suffered an injury whilst riding your bicycle at any time, anywhere in the world, including when participating in any Pedal Power ACT activity including general riding, training, racing or other organised or sanctioned activities, please follow the below steps to lodge a Personal Accident claim. Please refer to the Policy Wording for policy terms, conditions and exclusions.

Step 1: Download a Pedal Power ACT Personal Accident Claim Form:

Step 2: Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3: Please return your Personal Accident claim form and supporting documentation to Pedal Power ACT via post or email:

Pedal Power ACT
PO Box 581
CANBERRA ACT 2601

Phone (02) 6248 7995
Fax (02) 6248 7774
Email: [email protected]

Step 4: Pedal Power ACT will sign your claim form to confirm your membership, and will forward your claim form to Corporate Services Network who manage claims on behalf of Canopius Asia & Pacific.

Step 5: Corporate Services Network will confirm receipt of your claim form and advise whether they require further information.

For assistance with your Personal Accident Claim Form please contact V-Insurance Group Phone: (02) 8599 8660 or local call cost only 1300 945 547. For existing claims enquiries please contact Corporate Services Network on (02) 8256 1770.

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording	Items covered by Medicare; not claimable through the Personal Accident Policy
Ambulance	Doctor
Physiotherapist	Public Hospitals
Dental	Surgeon & Surgeon’s Assistant
Private Hospital Accommodation	X-Rays
Chiropractor	Anaesthetist
MRI Scans*	MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund for any expenses to which the National Health Act (Cth) 1953 applies.

PUBLIC LIABILITY

If you are an Pedal Power ACT Member, Affiliated Club or Approved Event Manager, please complete this Incident Report Form if;

• Someone is holding you responsible for damaging their property or caused injury.

• An incident has occurred and you have damaged someone’s property or caused injury.

If the above occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Pedal Power ACT

V-Insurance Group Pty Ltd
Level 25, Angel Place,123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661
Email: [email protected]

PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY AND MANAGEMENT LIABILITY

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group;

V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661
Email: [email protected]