V Insurance

Call +61 (2) 8599 8660 or 1300 945 547

How to Make a Claim


If you are a member of Pedal Power ACT and you have suffered an injury whilst riding your bicycle at any time, anywhere in the world, including when participating in any Pedal Power ACT activity including general riding, training, racing or other organised or sanctioned activities, please follow the below steps to lodge a Personal Accident claim. Please refer to the Policy Wording for policy terms, conditions and exclusions.

Step 1: Download a Pedal Power ACT Personal Accident Claim Form:

Step 2: Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3: Please return your Personal Accident claim form and supporting documentation to Pedal Power ACT via post or email:

Pedal Power ACT
PO Box 581

Phone (02) 6248 7995
Fax (02) 6248 7774
Email: [email protected]

Step 4: Pedal Power ACT will sign your claim form to confirm your membership, and will forward your claim form to Corporate Services Network who manage claims on behalf of Pen Underwriting Pty Ltd.

Step 5: Corporate Services Network will confirm receipt of your claim form and advise whether they require further information.

For assistance with your Personal Accident Claim Form please contact V-Insurance Group Phone: (02) 8599 8660 or local call cost only 1300 945 547. For existing claims enquiries please contact Corporate Services Network on (02) 8256 1770.

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wordingItems covered by Medicare; not claimable through the Personal Accident Policy
PhysiotherapistPublic Hospitals
DentalSurgeon & Surgeon’s Assistant
Private Hospital AccommodationX-Rays
MRI Scans*MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.


If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group, Insurance broker for Pedal Power ACT.

V-Insurance Group Pty Ltd
Level 25, Angel Place
123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661
Email: [email protected]