V Insurance

Call +61 (2) 8599 8660 or 1300 172 321

How To Make a Claim

Please scroll down to see how to make a claim for each insurance policy.


We require a claim form to be completed for any Non Medicare Medical Expenses and/or loss of income claims.

Please refer to the Policy Wording for policy terms, conditions and exclusions

Step 1: Download a Paddle Australia Personal Accident Claim Form.:

Step 2: Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim

Step 3: Please return your Personal Accident claim form and supporting documentation to Paddle Australia via post or email:

Paddle Australia
PO Box 6805
Phone: (02) 9763 0670
Email: info@paddle.org.au

Step 4: Paddle Australia will sign your claim form to confirm your membership, and will forward your claim form to Corporate Services Network.

Step 5: Corporate Services Network will confirm receipt of your claim form and advise whether they require further information.

For assistance with your Personal Accident Claim Form please contact V-Insurance Group Phone: +61 (2) 8599 8660 or 1300 172 321

For existing claims enquiries please contact QBE claims department (03) 8523 2777.

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wordingItems covered by Medicare; not claimable through the Personal Accident Policy
PhysiotherapistPublic Hospitals
DentalSurgeon & Surgeon’s Assistant
Private Hospital AccommodationX-Rays
MRI Scans*MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund for any expenses to which the National Health Act (Cth) 1953 applies.


If you need to make a claim on this policy please contact V-Insurance Group as soon as possible on:
Phone: +61 (2) 8599 8660 or 1300 172 321
Email: [email protected]

We will outline the claim process and send through the claim form for your completion.


If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or 1300 172 321.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group, Insurance broker for Paddle Australia;

V-Insurance Group Pty Ltd
Level 17, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: +61 (2) 8599 8660 or 1300 172 321
Fax: +61 (2) 8599 8661
Email: [email protected]


In the event that you need to make a claim notify the team manager (if appropriate) of the loss immediately and request that the loss is reported to the organisers (if appropriate).

Members not participating in a team should contact Global 24 on +61 2 9299 5390 directly, reverse charge calls will be accepted. All incidents of theft or disappearance of property must be reported to the local police within 24 hours.

Make a note of the circumstances at the time, and list all items that are missing, this will help you when you fill in the claim form. Notify Paddle Australia and/or V-Insurance Group as soon as possible and a claim form will be sent out which must be completed.


Please contact Global 24 as soon as possible if you need, or are receiving, medical treatment. You or
your physician should contact Global 24 prior to any evacuation or repatriation. Reverse charge
anywhere in the world:

 Country CodeArea CodeNumber
Telephone+6129299 5390

For non-emergency related queries, please
Call: +61 2 9312 5172                             

Quote Policy Number: 22038CAUST