V Insurance

Call +61 (2) 8599 8660 or 1300 945 547

How to Make a Claim

If you are a member of a Netball Australia State/Territory Association or Club and you have suffered an injury whilst participating in a netball or netball related activity (including training, competing, official social event, fundraising activity or other sanctioned activity) please follow the steps below to lodge a Personal Accident claim.

Please refer to the policy wording for policy terms, conditions and exclusions.

STEP 1 If your injury occurred prior to 1 February 2023 please download the following Personal Accident Claim Form and submit the form to Corporate Services Network [email protected]

If your injury occurred after 1 February 2023 Please download the Personal Accident Claim Form and submit to N2N following the steps below:

STEP 2 Complete each section of the claim form. The declaration by your Association or Club must be completed by a nominated official. Incomplete claim forms may cause a delay in processing your claim.

STEP 3 Please return your Personal Accident claim form and supporting documentation via email, post or fax to the Personal Accident claims handler, N2N Claims Solutions who will process your claim on behalf of Canopius Australia & Pacific:

N2N Claims Solutions
Locked Bag 3111
Rhodes NSW 2138

Phone   1800 999 626
Email   [email protected]

STEP 4 N2N Claims Solutions will confirm receipt of your claim form and advise whether they require further information.

For assistance with completing your Personal Accident Claim Form please contact V-Insurance Group.
Phone   (02) 8599 8660 or local call cost only 1300 945 547
Email    [email protected]

If you have already lodged your claim and require an update, please contact N2N Claims Solutions directly:
Phone   1 800 999 626
Email  [email protected]

Important Information
The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare. Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wordingItems covered by Medicare; NOT claimable through the Personal Accident Policy
PhysiotherapistPublic Hospitals
DentalSurgeon & Surgeon’s Assistant
Private Hospital AccommodationX-Rays
MRI Scans*MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.

Public Liability, Products Liability, Professional Indemnity and Association Liability

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547. Do not admit liability under any circumstances.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Netball Australia.

Any circumstance giving rise to a Property claim is to be notified to V-Insurance Group as soon as possible. Please call (02) 8599 8660 or 1300 945 547 or email [email protected]

As soon as you become aware of a potential Cyber Liability claim or a breach of Privacy, please notify V-Insurance Group as soon as possible. Please call (02) 8599 8660 or 1300 945 547 or email [email protected]

Travel Insurance
In the event that you need to make a travel insurance claim, or need assistance, please contact your team manager.

If you are not part of a team please use the contact information provided to you by your Netball State/Territory Association.

V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone   (02) 8599 8660 or local call cost only 1300 945 547
Fax      (02) 8599 8661
Email    [email protected]