How to Make a Claim

PERSONAL ACCIDENT

If you are a member of Masters Swimming Australia and you have suffered an injury whilst participating in an official Masters Swimming Australia activity (including training, racing, competing or other sanctioned activities) please follow the below steps to lodge a Personal Accident claim.

Please refer to the Policy Wording for policy terms, conditions and exclusions

Step 1:
Download a Masters Swimming Australia Personal Accident Claim Form:

Step 2:
Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3:
Please return your Personal Accident claim form and supporting documentation to DWF Claims Management, post or email:

DWF Claims Management
Locked bag 32012 Collins Street East VIC 8003
Phone: (02) 9287 1302
Email: [email protected]

Step 4:
DWF will confirm receipt of your claim form and advise whether they require further information.

For assistance with your Personal Accident Claim Form please contact V-Insurance Group Phone: +61 8599 8660.

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare. Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording	Items covered by Medicare; not claimable through the Personal Accident Policy
Ambulance	Doctor
Physiotherapist	Public Hospitals
Dental	Surgeon & Surgeon’s Assistant
Private Hospital Accommodation	X-Rays
Chiropractor	Anaesthetist
MRI Scans*	MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund for any expenses to which the National Health Act (Cth) 1953 applies.

TRAVEL INSURANCE

If you need emergency assistance while travelling, please contact the emergency assistance provider. 

The emergency contact can arrange and approve medical treatment and pay medical providers directly.

Please call +61 2 8098 7528 or [email protected]  for any urgent assistance.

If you need to lodge a Travel insurance claim for reimbursement, please email [email protected] for the appropriate claim form that will need to be completed.

PUBLIC LIABILITY, PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY , ASSOCIATION LIABILITY & CYBER LIABILITY

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on +61 8599 8660 or 1300 172 321 .

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group;

V-Insurance Group Pty Ltd
Level 17, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: +61 8599 8660 or 1300 172 321
Email: [email protected]