How to make a Claim
If you are a member of Kiteboarding Australia and you have suffered an injury whilst participating in an official Kiteboarding Australia activity or you have been kiteboarding recreationally as an individual (including training, competing or other sanctioned activities), please download and complete a Personal Accident claim form. Please refer to the Policy Wording for policy terms, conditions and exclusions.
Step 1: Download an Arch Insurance Personal Accident claim form:
Step 2: Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.
Step 3: Please return your completed Personal Accident claim form and supporting documentation to Kiteboarding Australia via email or post.Email: [email protected]
Postal: Level 2, 375 Albert Rd, Albert Park, VIC, 3206
Phone: +61 499 071 116
Kiteboarding Australia will authorise your claim form and forward it onto V-Insurance Group (Level 25, 123 Pitt Street, Sydney NSW 2000).
If you need assistance completing the claim form, please contact V-Insurance Group on (02) 8599 8660 or local call cost only 1300 945 547. If you require an update on the status of your claim after lodgement, please contact the claims handler’s for Kiteboarding Australia, Corporate Services Network, on (02) 8256 1770 or email [email protected]
The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.
Please refer to the table below for some common examples:
|Non-Medicare Medical Items; claimable as per the Personal Accident policy wording||Items covered by Medicare; not claimable through the Personal Accident Policy|
|Dental||Surgeon & Surgeon’s Assistant|
|Private Hospital Accommodation||X-Rays|
|MRI Scans*||MRI Scans*|
|*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.|
In addition, there will be no refund for any expenses to which the National Health Act (Cth) 1953 applies.
PUBLIC LIABILITY, PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY AND MANAGEMENT LIABILITY
If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.
For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance Broker for Kiteboarding Australia.
V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661
Email: [email protected]