V Insurance

Call +61 (2) 8599 8660 or 1300 945 547

How to Make a Claim


If you are a member of Harness Racing Australia and you have suffered an injury whilst participating in an official Harness Racing Australia activity (including training, competitions, races, or other sanctioned activities) please follow the below steps to lodge a Personal Accident claim.

Please refer to the Policy Wording for policy terms, conditions and exclusions.

Step 1:
Download a Harness Racing Australia Personal Accident Claim Form

Step 2: Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3: Please return your Personal Accident claim form and supporting documentation to V-Insurance Group via email, post or fax:

V-Insurance Group
Level 25, 123 Pitt Street
Sydney NSW 2000
Phone: +61 (2) 8599 8660
Fax: +61 (2) 8599 8661
Email: [email protected]

Step 4: V-Insurance Group will manage your claim on your behalf and be your main point of contact.  Corporate Services Network is the claims handling service that assesses claims and make payments where relevant.

Ongoing/additional receipts that you incur or other correspondence relating to your injury must be sent to V-Insurance Group (please quote your claim number).  Should you wish to make enquiries relating to the progress of your claim, please contact V-Insurance Group +61 (2) 8599 8660.

If you have any further queries relating to your claim or require assistance in completing this form or understanding the cover in place, please contact V-Insurance Group.

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wordingItems covered by Medicare; not claimable through the Personal Accident Policy
PhysiotherapistPublic Hospitals
DentalSurgeon & Surgeon’s Assistant
Private Hospital AccommodationX-Rays
MRI Scans*MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund for any expenses to which the National Health Act (Cth) 1953 applies.