How to Make a Claim
PERSONAL ACCIDENT
If you are a member of Handball Australia and you have suffered an injury whilst participating in an official Handball Australia activity (including training, games or other sanctioned activities) please follow the below steps to lodge a Personal Accident claim.
Step 1: Download a Handball Australia Personal Accident Claim Form:
Step 2: Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.
Step 3: Please return your Personal Accident claim form and supporting documentation to Handball Australia and have them sign the Declaration by Handball Australia.
Handball Australia
PO Box 6471
Silverwater, NSW, 1181
Email: [email protected]
Step 4: Please then send your completed claim form and supporting documentation to DWF Claims Management, the third party claims handlers for the insurer, Allied World;
DWF Claims Management
Locked Bag 32012
Collins Street East VIC 8003
Phone: 02 9287 1302
Email: [email protected]
Step 5: DWF Claims Management will confirm receipt of your claim form and advise whether they require further information.
For assistance with your Personal Accident Claim Form please contact V-Insurance Group Phone: (02) 8599 8660 or local call cost only 1300 945 547.
Important information
The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.
Please refer to the table below for some common examples:
| Non-Medicare Medical Items; claimable as per the Personal Accident policy wording | Items covered by Medicare; not claimable through the Personal Accident Policy |
| Ambulance | Doctor |
| Physiotherapist | Public Hospitals |
| Dental | Surgeon & Surgeon’s Assistant |
| Private Hospital Accommodation | X-Rays |
| Chiropractor | Anaesthetist |
| MRI Scans* | MRI Scans* |
| *MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare. |
In addition, there will be no refund for any expenses to which the National Health Act (Cth) 1953 applies.
PUBLIC LIABILITY, PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY AND MANAGEMENT LIABILITY
If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.
For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Tenpin Bowling Australia.
V-Insurance Group Pty Ltd
Level 17, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 172 321
Fax: (02) 8599 8661
Email: [email protected]
