V Insurance

Call +61 (2) 8599 8660 or 1300 945 547

How to make a Claim


If you are a member of the Australian Dragon Boat Federation or a State / Territory Association and you have suffered an injury whilst participating in an official Australian Dragon Boat Federation activity (including training, competitions, races, or other sanctioned activities) please follow the below steps to lodge a Personal Accident claim.

Please refer to the Policy Wording for policy terms, conditions and exclusions

Step 1: Download a Australian Dragon Boat Federation Personal Accident Claim Form:

Step 2: Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3: Please return your Personal Accident claim form and supporting documentation to ATC Insurance Solutions:

ATC Insurance Solutions Pty Ltd
Level 4, 451 Little Bourke Street     
Melbourne VIC 3000 
Phone: (03) 9258 1777 
Fax: (03) 9867 5540     
[email protected]

Step 4: ATC Insurance Solutions will confirm receipt of your claim form and advise whether they require further information.

For Assistance with your Personal Accident Claim Form please contact V-Insurance Group Phone: (02) 8599 8660 or local call cost only 1300 945 547 For Existing claims enquiries please contact ATC Insurance Solutions Claim department (03) 9258 1777

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wordingItems covered by Medicare; not claimable through the Personal Accident Policy
PhysiotherapistPublic Hospitals
DentalSurgeon & Surgeon’s Assistant
Private Hospital AccommodationX-Rays
MRI Scans*MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund for any expenses to which the National Health Act (Cth) 1953 applies.


If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group, insurance broker for the Australian Dragon Boat Federation.

V-Insurance Group
Level 25, 123 Pitt Street
Sydney NSW 2000 
Phone: (02) 8599 8660 
Fax: (02) 8599 8661
Email:[email protected]


In the event that you need to make a claim notify the team manager (if appropriate) of the loss immediately and request that the loss is reported to the organisers (if appropriate).

Members not participating in a team (or for non urgent matters) should contact V-Insurance Group directly on +61 2 8599 8660 or 1300 945 547. All incidents of theft or disappearance of property must be reported to the local police within 24 hours.

Make a note of the circumstances at the time, and list all items that are missing, this will help you when you fill in the claim form. Notify Australian Dragon Boat Federation and/or V-Insurance Group as soon as possible and a claim form will be sent out which must be completed.


Should you require emergency assistance whilst travelling or any matter including medical matters or guarantees of payment, please call Liberty Emergency Hotline, anywhere in the world, reverse charges, 24 hours a day:

 Country CodeArea CodeNumber
Telephone+6129299 5390

Email: a[email protected]

Quote Policy Number: 2000003046


As soon as you become aware of a potential Cyber Liability claim or a breach of Privacy, you must notify the insurer Dual. Dual have an incident hotline in place to help you manage matters. This incident hotline is handled by the International Service provider, Charles Taylor and will help you with finding a resolution to your matter.

Contact details are: 
Ph: 1300 004 880
Email: [email protected]
If you need further help please contact V-Insurance Group