How to Make a Claim

PERSONAL ACCIDENT
If you are a member of a Diving Australia Club and you have suffered an injury after 30 June 2022 and whilst participating in a diving related activity (including training, competing, official social event, fundraising activity or other sanctioned activity) please follow the steps below to lodge a Personal Accident claim. If your injury occurred before 30 June 2022, please call V-Insurance Group on 02 8599 8660.

Please refer to the policy wording for policy terms, conditions and exclusions.

STEP 1 Download a Diving Australia claim form.

Personal Accident Claim Form

STEP 2 Complete each section of the claim form. The declaration by your Club must be completed by a nominated official. Incomplete claim forms may cause a delay in processing your claim.

STEP 3 Please return your Personal Accident claim form and supporting documentation via email to Diving Australia, who will then send onto V-Insurance Group to lodge with the insurer:

Diving Australia (attn Alex Newton)
PO Box 23
CARINA QLD 4152

Phone (07) 3823 1444
Email [email protected]

Important Information
The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare. Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording	Items covered by Medicare; NOT claimable through the Personal Accident Policy
Ambulance	Doctor
Physiotherapist	Public Hosptials
Dental	Surgeon & Surgeon’s Assistant
Private Hosptial Accomodation	X-Rays
Chiroprator	Anaesthetist
MRI Scans*	MRI Scans*

*MRI Scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.

Public Liability, Products Liability, Professional Indemnity and Association Liability

If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660. Do not admit liability under any circumstances.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Diving Australia.

Cyber
As soon as you become aware of a potential Cyber Liability claim or a breach of Privacy, please notify V-Insurance Group as soon as possible. Please call (02) 8599 8660 or email [email protected]

V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone (02) 8599 8660
Fax (02) 8599 8661
Email [email protected]