V Insurance

Call +61 (2) 8599 8660 or 1300 172 321

How to make a Claim


If you are a member of a Basketball State, Territory or an Affiliated Club and you have suffered an injury whilst participating in an official activity (including training, games, competitions or other sanctioned activities) please follow the below steps to lodge a Personal Accident claim.

Please refer to the policy wording for policy terms, conditions and exclusions.

Step 1 Download a Personal Accident claim form by selecting your state below:

Step 2: Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3: Please return your personal accident claim form and supporting documentation to the appointed claims handlers, Corporate Services Network.

You can return your claim form via post, email or fax:

Corporate Services Network
GPO 4276
Sydney NSW 2001
Phone: (02) 8256 1770
Fax: (02) 8256 1775
Email: [email protected]

Step 4: Corporate Services Network will confirm receipt of your claim form and advise whether they require further information. For assistance with your Personal Accident Claim Form please contact V-Insurance Group on (02)8599 8660 or 1300 172 321.

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items; claimable as per the Personal Accident policy wording Items covered by Medicare; not claimable through the Personal Accident Policy
Ambulance Doctor
Physiotherapist Public Hospitals
Dental Surgeon & Surgeon’s Assistant
Private Hospital Accommodation X-Rays
Chiropractor Anaesthetist
MRI Scans* MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund for any expenses to which the National Health Act (Cth) 1953 applies.


If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Basketball Australia, State Associations and Affiliated Clubs:

V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street, Sydney NSW 2000
Phone: (02) 8599 8660 or 1300 172 321
Fax: (02) 8599 8661
Email: [email protected]


As soon as you become aware of a potential Cyber Liability claim or a breach of Privacy, please contact V-Insurance Group for assistance.

V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone: +61(2) 8599 8660 or 1300 172 321    Fax: +61 (2) 8599 8661
Email: [email protected]

If you need further help please contact V-Insurance Group.


In the event that you need to make a Travel Insurance claim, or need assistance, please contact your team manager or V-Insurance Group. If you are not part of a team please use the contacts in the information provided to you by your State/Territory Association.

V-Insurance Group can send you a claim form to complete.  All incidents of theft or disappearance of property must be reported to the local police within 24 hours.

Return your completed claim form and supporting documentation to the claims management service for this Travel Insurance policy, Fullerton Health Corporate Services (GPO Box 4276, Sydney NSW 2001) or via email to [email protected]