V Insurance

Call +61 (2) 8599 8660 or 1300 945 547



If you are a member of AusCycling and you have suffered an injury whilst participating in an official AusCycling activity (including training, or other sanctioned activities) please follow the below steps to lodge a Personal Accident claim.

Please refer to the Policy Wording for policy terms, conditions and exclusions

Step 1:
Download a AusCycling Personal Accident Claim Form:

Step 2:
Complete each section of the claim form. Please be advised that incomplete claim forms may cause a delay in processing your claim.

Step 3:
Please return your Personal Accident claim form and supporting documentation to Corporate Services Network via post or email:

Corporate Services Network
GPO Box 4276
Sydney NSW 2001

Phone   (02) 8256 1770
Fax      (02) 8256 1775
Email  [email protected]

Step 4:
Corporate Services Network will confirm receipt of your claim form and advise whether they require further information.

For assistance with completing your Personal Accident Claim Form please contact V-Insurance Group.
Phone   (02) 8599 8660 or local call cost only 1300 945 547
Email    [email protected]

If you have already lodged your claim and require an update, please contact Corporate Services Network directly:
Phone   (02) 8256 1770
Email  [email protected]

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.
Please refer to the table below for some common examples:

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.


If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for AusCycling
V-Insurance Group Pty Ltd
Level 25, Angel Place,123 Pitt Street Sydney NSW 2000
Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661
Email: [email protected]


As soon as you become aware of a potential Cyber Liability claim or a breach of Privacy, you must notify the insurer Dual. Dual have an incident hotline in place to help you manage matters. This incident hotline is handled by the International Service provider, Charles Taylor and will help you with finding a resolution to your matter.

Contact details are:
Ph: 1300 004 880
Email: [email protected]
If you need further help please contact V-Insurance Group.