How to Make a Claim
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PERSONAL ACCIDENT
If you are a member of Australian Outrigger Canoe Racing Association (AOCRA) and you have suffered an injury whilst particpating in an official AOCRA activity (including training, competing, or other sanctioned activities) please follow the below steps to lodge a Personal Accident claim.
Please refer to the Policy Wording for policy terms, conditions and exclusions.
Step 1:
Download a Australian Outrigger Canoe Racing Association (AOCRA) Personal Accident Claim Form:
Step 2: Complete each section of the claim form. Your affiliation must be verifies by both a club and state official. Please be advised that incomplete claim forms may cause a delay in processing your claim.
Step 3: Please return your Personal Accident claim form and supporting documentation to Corporate Services Network via email, post or fax:
Corporate Services Network
GPO Box 4276
Sydney NSW 2001
Phone (02) 8256 1770
Fax (02) 8256 1775
Email [email protected]
Step 4: Corporate Services Network will confirm receipt of your claim form and advise whether they require further information.
For assistance with your Personal Accident claim form please contact V-Insurance Group phone (02) 8599 8660.
For existing claims enquiries please contact Corporate Services Network Claims Department on (02) 8256 1770.
Important information
The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.
Please refer to the table below for some common examples:
| Non-Medicare Medical Items; claimable as per the Personal Accident policy wording | Items covered by Medicare; not claimable through the Personal Accident Policy |
| Ambulance | Doctor |
| Physiotherapist | Public Hospitals |
| Dental | Surgeon & Surgeon’s Assistant |
| Private Hospital Accommodation | X-Rays |
| Chiropractor | Anaesthetist |
| MRI Scans* | MRI Scans* |
| *MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare. |
In addition, there will be no refund for any expenses to which the National Health Act (Cth) 1953 applies.
PUBLIC LIABILITY, PRODUCTS LIABILITY, PROFESSIONAL INDEMNITY AND MANAGEMENT LIABILITY
If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.
For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for AOCRA.
V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Phone +61 (2) 8599 8660
Fax +61 (2) 8599 8661
Email [email protected]
CYBER LIABILITY & PRIVACY PROTECTION
As soon as you become aware of a potential Cyber Liability claim or a breach of Privacy, you must notify the insurer Chubb Insurance. Chubb have an incident hotline in place to help you manage matters. This incident hotline is handled by the International Service provider, they will help you with finding a resolution to your matter.
Contact details are:
Phone 1800 027 428
MARINE HULL INSURANCE
If your marine canoe craft: outrigger, ski, boat vessel has been damaged or stolen, please ensure that you follow these steps;
- Do what you can to prevent any further loss, damage, cost or liability.
- Report the damage, theft, malicious act or vandalism to police and obtain a police report number.
- When safe to do so, take photos of the damage.
- Obtain quotes for repair or replacement.
- Download and complete a claim form.
Return your completed claim form and supporting documentation to;
V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Fax: +61 (2) 8599 8661
Email: [email protected]
CLUB CANOE TRAILER
If your insured trailer has been damaged or stolen, please follow these steps;
- Do what you can to prevent any further loss, damage, cost or liability.
- Report the damage, theft, malicious act or vandalism to police and obtain a police report number.
- When safe to do so, take photos of the damage.
- Contact V-Insurance on +61 (2) 8599 8660 or email [email protected].
We will send you a claim form for completion and will likely request you obtain quotes for repair or replacement.
In the event of large losses, a loss adjustor/investigator may be appointed by the insurer to assist with the claim.
Please return your completed claim form and supporting documentation to;
V-Insurance Group Pty Ltd
Level 25, Angel Place 123 Pitt Street Sydney NSW 2000
Fax (02) 8599 8661
Email [email protected]
